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J Korean Soc Emerg Med > Volume 30(1); 2019 > Article
Journal of The Korean Society of Emergency Medicine 2019;30(1): 1-7.
응급실에서 발생한 의료사고에 관한 민원 분석
김성호 , 박준민 , 박준석 , 신동운 , 김훈 , 전우찬 , 김현종 , 김경환
인제대학교 일산백병원 응급의학과
10-Year retrospective study for complaints about medical malpractice in emergency department
Sung Ho Kim , Joon Min Park , Junseok Park , Dong Wun Shin , Hoon Kim , Woochan Jeon , Hyunjong Kim , Kyung Hwan Kim
Department of Emergency Medicine, Inje University Ilsan Paik Hospital, Goyang, Korea
Correspondence  Kyung Hwan Kim ,Tel: 031-910-9770, Fax: 031-910-7188, Email: emdrkimk@gmail.com,
Received: July 2, 2018; Revised: September 6, 2018   Accepted: September 10, 2018.  Published online: February 28, 2019.
Among emergency department patient complaints, complaints related to medical malpractice can often lead to lawsuits. This study examined the reasons for medical malpractice complaints and find ways to improve the medical process and patient satisfaction in an emergency department.
This study analyzed 269 official complaints of emergency department patients between January 1, 2007, and December 31, 2016. From these complaints, 100 complaints of medical malpractice were analyzed and the complaints of the non-medical process, such as unkindness, cost, facilities and the others, were excluded. The patients’ age, sex, relationship between the patient and complainer, insurance state and visiting hour were analyzed. Details of the medical malpractice complaints were assessed and classified into four reasons: diagnosis, examination, treatment, and explanation. This study attempted to analyze the hospital’s response to the complaints made during the medical process.
Among the 100 medical malpractice complaints, 75 occurred at night duty; 40 were related to treatment, 32 to diagnosis, 22 to examination, and six to explanation. Among the treatment, wound problems were the most frequent reason for 23 cases. The hospital made financial compensation to 16 of its patients.
The medical malpractice complaints occurred mainly at night. Treatment, especially wound problems, was the most frequent reason for the complaints. The rate of monetary compensation was higher than that of the other studies.
Key words: Emergency medical services; Malpractice; Patient satisfaction; Wound and injuries
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