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J Korean Soc Emerg Med > Volume 26(6); 2015 > Article
Journal of The Korean Society of Emergency Medicine 2015;26(6): 598-604.
119구급차 내부환경 및 안전도에 대한 만족도와 영향요인의 조사: 환자와 보호자 대상의 예비연구
전진우, 임태호, 이상현, 오재훈, 강형구, 안치원, 이준철
한양대학교 의과대학 응급의학교실
Satisfaction, and Factors Influencing Satisfaction, with Internal Environment and Safety of Emergency Medical Service Ambulances in Korea: Pilot Study of Patients and Guardians
Jinwoo Jeon, Tae Ho Lim, Sanghyun Lee, Jaehoon Oh, Hyunggoo Kang, Chiwon Ahn, Juncheol Lee
Department of Emergency Medicine, College of Medicine, Hanyang University, Seoul, Korea
Correspondence  Tae Ho Lim ,Tel: 02) 2290 9281, Fax: 02) 2290 9280, Email: erthim@gmail.com,
Received: August 13, 2015; Revised: August 18, 2015   Accepted: October 6, 2015.  Published online: December 30, 2015.
This study was conducted to assess the satisfaction, and factors influencing the satisfaction, of patients and guardians with the internal environment and safety of ambulances in Korea.
Participants were patients and guardians who were transported by public emergency medical service ambulance to an emergency medical center in June 2015. Data were collected using self-administered questionnaires. The degree of satisfaction with the ambulance was categorized as satisfaction (Likert scale 4 or 5) or dissatisfaction (Likert scale 1 or 2). The questionnaires comprised 3 categories: 1) demographics, 2) internal environment (space, light, temperature, humidity, soundproof, and odor), and 3) safety (vibration, leaning of body, and falling objects).
Among 84 cases, 80.5% of patients and 83.7% of guardians gave positive responses regarding general satisfaction with the internal environment of the ambulance, but these percentages were lower regarding adequacy of space and light. Four factors had a statistically significantly influence on the degree of satisfaction: 1) sex of guardian regarding adequacy of space, 2) number of guardians regarding general satisfaction, 3) severity of patient regarding guardian’s satisfaction with space, 4) diagnosis of patient (trauma vs non-trauma) regarding vibration during transport (all p<0.05).
Overall, patients and guardians were satisfied with the internal environment and safety of ambulances except for adequacy of space and light.
Key words: Patient satisfaction, Ambulances, Emergency medical services, Surveys and questionnaiers
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