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J Korean Soc Emerg Med > Volume 13(1); 2002 > Article
Journal of The Korean Society of Emergency Medicine 2002;13(1): 19-22.
Analysis of Current Phone Usage in the Seoul Emergency Medical Service Information Center
Hyoung Gon Song, Young Ho Kwak, Gil Joon Suh
Department of Emergency Medicine, Seoul National University Hospital, Seoul, Korea. cprking@yahoo.co.kr
For proper operation of the Seoul Emergency Medical Service Information Center, We analyzed the contents of the phone-calls made to the center.
We retrospectively analyzed phone calls made to the center from Jul. 1 to Sep. 30, 2001.
The total number of phone calls made to the center during the above-mentioned period was 42,143, and the average number of calls was 458.1+/-32.3 per day. Most calls came between 09:00 and 12:00 (85 calls, 18.6%), and hours with the fewest calls were from 03:00 to 06:00 (18 calls, 3.9%). The average length of the calls was 2 minutes 38 seconds. Most callers(25,454 calls, 60.4%) asked questions about a disease or first aid which were considered as non-urgent, and 9,586 (22.7%) asked for simple advice about a hospital or a clinic and also considered as non-urgent. There were 885 (2.1%) calls that were considered as emergent situations and there were 1,686 cases (6.7%) connected to the Rescue system 1-1-9 for the rapid evacuation.
The results show that the Seoul Emergency Medical Information Center does not perform the proper functions that it should in emergent situations.
Key words: Emergency Medical Service, Information Center
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