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J Korean Soc Emerg Med > Volume 13(4); 2002 > Article
Journal of The Korean Society of Emergency Medicine 2002;13(4): 555-559.
Analysis of Geriatric Patients' Satisfaction in Emergency Department
Jun Young Chung
Department of Emergency Medicine Dong-A University, College of Medicine, Pusan, Korea. edklo@chollian.net
ABSTRACT
PURPOSE:
To access geriatric patients' satisfaction with care in emergency center and identify factors associated with global satisfaction
METHODS:
Between January 1, 2002 and June 30, 2002, we performed prospective study of 1446 patients over 65 years old age. global satisfaction survey asked patients on Likert sacle(1=excellent, 5=poor). each factor dichotomized into yes versus others, except, Time parameter, and care decisions. In time parameter, dichotomized into "too long" versus others and care decisions dichotomized "no" versus others. RESULT: Totally patients number of over 65 years were 2,123 and received 1,446 cases of complete survey. Only 2% of patients answered "excellent" and 604 cases of "very good". Patients answered that they were significantly well heared by doctors(82.0%, p =0.020) and by nurses(98.1%, p=0.001).1,425 cases(98.5%) answered waiting time were too long.
CONCLUSION:
To improve satisfaction in geriatric patient, physicians should be more attentive to geriatrics' concerns and questions. especially reduced long waiting time.
Key words: Geriatric patients, Satisfaction
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