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J Korean Soc Emerg Med > Volume 30(2); 2019 > Article
Journal of The Korean Society of Emergency Medicine 2019;30(2): 111-119.
수도권과 비수도권 응급환자의 서비스 만족도 영향요인
박주문1 , 이태호1, 이석민2, 이주은3
1인천대학교 도시행정학과 도시과학연구원
2삼육대학교 물리치료학과
3숙명여자대학교 중어중문학과
Factors affecting the satisfaction of emergency medical services in capital and non-capital areas
Ju Moon Park1 , Tae Ho Lee1, Suk Min Lee2, Joo Eun Lee3
1Department of Urban Policy & Administration, Institute for Urban Science, Incheon National University, Incheon, Korea
2Department of Physical Therapy, Sahmyook University, Seoul, Korea
3Department of Chinese Language and Literature, Sookmyung Women’s University, Seoul, Korea
Correspondence  Ju Moon Park ,Tel: 032-835-8743, Fax: 032-835-0796, Email: jumoonpark@inu.ac.kr,
Received: July 31, 2018; Revised: October 11, 2018   Accepted: December 11, 2018.  Published online: April 30, 2019.
ABSTRACT
Objective:
This study examined the factors affecting the satisfaction of emergency medical services in capital and noncapital areas.
Method:
Descriptive and logistic regression analysis was performed using the data from the 2014 Korea Health Panel Survey.
Results:
Patients who resided in capital areas were likely to be more satisfied than those who resided in non-capital areas. In capital and non-capital areas, post-of-service action was an influential factor. Capital area patients, who were transferred to other hospitals instead of being admitted or returned to their homes, reported less satisfaction. In non-capital areas, delayed emergency room arrival that was self-perceived was also an influential factor. Moreover, patients who were transferred to other hospitals instead of being returned to their homes reported less satisfaction.
Conclusion:
In both capital and non-capital areas, the satisfaction of emergency medical services can be increased by avoiding transferring patients to other hospitals. For Koreans to be satisfied with emergency medical services, efficient and rapid emergency medical services will e needed to avoid delays in emergency room arrivals, particularly in non-capital areas.
Key words: Emergency medical services; Satisfaction; Hospital emergency services
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