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J Korean Soc Emerg Med > Volume 29(2); 2018 > Article
Journal of The Korean Society of Emergency Medicine 2018;29(2): 111-126.
응급의료 주요 주제에 대한 만족도 조사: 대한응급의학회와 과학기자협회 공동조사
김대환1, 강경원2, 김호중3, 손유동4, 신상도5, 윤준성6, 이동훈7, 이지숙8, 조한진1*, 최석재9, 홍기정10, 홍성엽11, 김길원12, 이진한13, 민태원14
1고려대학교 안산병원 응급의학과
2제주대학교병원 응급의학과
3순천향대학교 부천병원 응급의학과
4한림대학교 성심병원 응급의학과
5서울대학교병원 응급의학과
6서울성모병원 응급의학과
7중앙대학교병원 응급의학과
8아주대학교병원 응급의학과
9뉴고려병원 응급의학과
10서울대 보라매병원 응급의학과
11대전성모병원 응급의학과
12연합뉴스
13동아일보
14국민일보
Satisfaction surveys on major subjects in emergency medical system in Korea: joint investigation of the Korean Society of Emergency Medicine and Korean Science Journalists Association
Dae Hwan Kim1, Kweong Won Kang2, Ho Jung Kim3, You Dong Sohn4, Sang Do Shin5, Chun Song Youn6, Dong Hun Lee7, Ji Sook Lee8, Hanjin Cho1*, Suk Jae Choi9, Ki Jeong Hong10, Sungyoup Hong11, Kilwon Kim12, Jinhan Lee13, Taewon Min14
1Department of Emergency Medicine, Korea University Ansan Hospital, Ansan, Korea
2Department of Emergency Medicine, Jeju National University Hospital, Jeju, Korea
3Department of Emergency Medicine, Soonchunhyang University Bucheon Hospital, Bucheon, Korea
4Department of Emergency Medicine, Hallym University Sacred Heart Hospital, Seoul, Korea
5Department of Emergency Medicine, Seoul National University Hospital, Seoul, Korea
6Department of Emergency Medicine, Catholic University Seoul St.Mary’s Hospital, Seoul, Korea
7Department of Emergency Medicine, Chung Ang University Hospital, Seoul, Korea
8Department of Emergency Medicine, Ajou Univeristy School of Medicine, Suwon, Korea
9Department of Emergency Medicine, Gimpo New Korea Hospital, Gimpo, Korea
10Department of Emergency Medicine, Seoul National University Boramae Medical Center, Seoul, Korea
11Department of Emergency Medicine, Catholic University Daejeon St.Mary’s Hospital, Daejeon, Korea
12Yonhap News, Seoul, Korea
13Dong-A Ilbo, Seoul, Korea
14Kukmin Ilbo, Seoul, Korea
Correspondence  Hanjin Cho ,Tel: 031-412-4983, Fax: 031-412-5315, Email: chohj327@korea.ac.kr,
Received: June 20, 2017; Revised: October 15, 2017   Accepted: October 16, 2017.  Published online: April 30, 2018.
ABSTRACT
Objective:
This study was conducted to investigate satisfaction surveys of the emergency medical system in Korea administered to both members of the Korean Society of Emergency Medicine and patients and their guardians.
Method:
The joint survey was conducted by the Korea Scientist Journalists Association and the Public Affairs Committee of the Korean Society of Emergency Medicine. Questionnaires administered to each group included questions about the general environment, safety, and overcrowding. Satisfaction of medical staffs and awareness of cardiopulmonary resuscitation were only included in the patient questionnaire, while public health was only surveyed in the member questionnaire. The satisfaction was evaluated on a 5-point scale.
Results:
Patient questionnaires were answered by 20 of 413 national emergency medical centers, and about 4.3% of the medical institutions participated in the questionnaire. A total of 704 reply sheets were returned by patients. Member questionnaires were answered by 280 of the 1,108 members (25%). Among patients, the lowest satisfaction was the item of “medical expenses,” followed by “waiting time”. Among providers, the lowest satisfaction was “appropriateness of medical staff”, while the highest complaint was “overcrowding.”
Conclusion:
Emergency care users had the lowest satisfaction with “medical expenses,” while members had the lowest satisfaction with “lack of manpower” and were most dissatisfied with “violence” and “overcrowding.”
Key words: Patient satisfaction; Health care surveys; Job satisfaction; Emergency medical services
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